Sarahiously Speaking

So, whose market is it anyway?  Is it a buyer’s market?  Or, is it a seller’s market?  I’ve been saying it for 4 years now, it’s neither.  It’s a bank’s market.  This is not to say that banks are coming out rosy in real estate transactions.  Many banks are still losing money on individual transactions., even if their reported earnings include profits.  However, in a market that consists mostly of short sales and foreclosures, banks have the upper and.  On the selling end banks set the price they will accept for the sale and on the buying end banks order the appraisals and decide if the property is a good investment.  With the majority of the transaction in the bank’s hands, it’s a bank’s market. 

If banks have so much power, how much can you negotiate when trying to purchase a home?  I’m going to go ahead and lay this out there, this country has lost the fine art of negotiation.  Most consumers are looking for a “win.”  Very few consumers know how to pinpoint their breaking point when it comes to purchasing and even fewer can determine the seller’s breaking point.  Without these skills, negotiations can go south fast. 

The first step in negotiating real estate is figuring out, as the buyer, how much you want the property.  Your desire to obtain the property will determine your starting point. 

The second step is determining what comparable properties are selling for in the neighborhood and area.  Some real estate agents will price a property well under comparable sales in hopes of obtaining multiple offers.  When in a multiple offer situation, be wary of relying on being the highest offer.  The home will still need to appraise.  Highest is not always best.  On the flip side, if a home is priced much higher than comparables, it may be signalling an unreasonable seller. 

The third step is investigating the other conditions you will be including in your offer.  If you want a home inspection and expect repairs to be made, you may want to consider offering closer to market value.  If the property is sold “as-is” you need to weigh how many apparent repairs are needed in to your offer price.  Many “as-is” properties are priced with needed repairs taken in to account.  It is also important to remember that “as-is” means “as-is.”  The more conditions/ contingencies a seller sees, be it a bank or consumer, the less likely they are to favor your offer. 

After compiling all of this data, make an educated offer.  Real estate is not a game, especially if you really want the property.  If you treat it as a game, you may come out on the losng end more times than not.  It’s much harder to resubmit an offer once a seller rejects an initial offer or is offended by an original offer.  I’m not saying give the seller exactly what they want, but if their listing makes sense, make sure your offer makes sense, too.

I get a ton of emails from all over the United States regarding short sales.  In most of the emails I am referred to as a “short sale expert.”  I always cringe at this term.  “Short sale expert.”  BLECH.  What is that anyway?  I also find it fascinating that any real estate agent would want to be referred to as a short sale expert.  The term “expert” should just be abolished from the real estate industry, in general.  With today’s market, it is very hard to be an expert.  The market changes daily.  The rules, if they are being followed, are changing as fast as the banks change ownership.  Calling yourself an “expert” is just asking for a lawsuit or a licensing complaint. 

When ever anyone claims to be a “short sale expert” there are a few questions you need to ask.

1.  What qualifies them as an expert?  – It’s easy to put “expert” after your name.  But, what makes you an expert?  Is it the number of successful closings?  Number of listings taken?  Did you earn the word “expert” by taking a class, getting certified, or obtaining a designation? 

2.  How many short sales have they closed? – You can’t be considered successful as a short sale agent unless you are closing short sales.  What type of short sales are you closing?  What!?!  There are different types of short sales!?!  Yes, there are.  Each bank has their own guidelines, each investor has their own guidelines.  Loan types handle default differently.  Handling a VHDA short sale is much different than handling an interest only, investment property short sale. 

3.  How many short sale listings have they taken?  – If an agent has listed 100 short sales, but only closed 20, there’s a problem.  They aren’t a short sale “expert”.  They are an “expert” at listing short sales.  There’s a difference.  Listing/ Closing ratio is important with this type of transaction. 

4.  Who negotiated the short sale?  – I’ve noticed a trend that many “experts” aren’t actually negotiating their short sale listings.  They are hiring a 3rd party to negotiate for them.  I often question how they can claim being an expert.  The hardest part of a short sale transaction is negotiating with the bank.  There is no magic algorithm for getting a short sale approved.  If there was, a computer program could negotiate for you.  That would make real estate alot easier! 

In my opinion, any one claiming to be a “short sale expert” is just trying to sell you something.  You might want to purchase a bag of colorful beans while you’re at it.  Short sales are a complicated real estate transaction that shouldn’t be taken lightly.  Being an “expert” doesn’t get you results.  Working this type of transaction continuously can increase your likihood of success.  Experience increases your liklihood of success.

I spend a few hours each day answering questions and engaging on social media sites.  About 50% of what I read and write have to do with personal matters.  The other 50% deals with real estate.  Recently I’ve been paying attention to conversations across the nation regarding the distressed real estate market.  I am absolutely amazed at how many consumers are being advised by people who do not have a real estate license.  Sure, anyone can read the paper and come up with their own opinion of what is working and not working.  Some people have some knowledge of the market due to their personal experiences as a distressed property owner.  But, unless you are in the field showing houses, writing offers, and negotiating contracts with buyers/ sellers and banks, you really don’t have a complete concept of what is going on out there.  Anyone can watch from the sidelines and critique, but few actually jump in and get their hands dirty.  I guess this is the case for most industries.  Armchair quarterbacking is the American way.  However, armchair quarterbacking in real estate can be dangerous and illegal.

So, how can you protect yourself as a consumer?  Well, Google is your friend!  Every state has a database of real estate licensees that can be accessed by the public.  Generally you can Google, “[state] real estate license look up” and the database will be on the first page of Google.  Virginia’s license database can be found here.  You will need to know the name of the person you want to look up.  As an added step, once you find out if the person has a license, it is good to Google their full name, First/ Last and First/ Middle/ Last to see what they’ve been up to the last few years.  It’s always neat to go look toward the back of the google pages, where information gets buried. 

All in all, you shouldn’t be taking real estate advice from people who aren’t actively involved in the real estate profession.  Real estate is state specific and very local.  Just because someone stayed at a Holiday Inn doesn’t make them qualified to give real estate advice.

So, we’ve gone over what properties qualify in the proposed guidelines, how the bank will qualify a seller to be in the program, and the rules and regulations the banks will have to follow if they choose to be in the program.  Now, I’m gonna get down to the problems with this document and its implementation in the real world.  (You know, the place where we can’t pay our mortgages with kittens and rainbows).

1.  This program assumes that the banks are capable of meeting these timelines with the amount of faulty loans on their books.  That, my friends, is just crazy talk.  Some of the little banks may be able to meet the expectations outlined in this document, but the big boys will never be able to hold up their end of the bargain.  First, these banks are horribly under staffed in their loss mitigation departments.  Why?  Well, who wants to work in a loss mitigation department?  You get yelled at all day and get the joy of working with emotional train wrecks.  Employee turn-over is extremely high in these departments.  So, the banks will have to hire more employees to handle the amount of short sales that will be requested and processed.  Where are the banks going to get the money to not only pay these new employees, but train them adequately to do the job effectively?  Oh, that’s right, bail out money… cause we know the CEOs will not be foregoing their bonuses to make the banks work more smoothly.  Another problem in the this arena is that the banks are being asked to hire more people to facilitate this program and the bank’s benefit is $1000 a transaction.  Ummmm… $1000 a transaction does not offset the cost of an employee.  It seems that from this perspective the banks have very little incentive to participate. 

2.  Yes, I said participate.  This is an OPTIONAL program.  Banks had until the end of December to alert the Treasury Department that they would be participating.  I’m surprised we all didn’t get trampled in the mad rush to sign up.  (sarcasm)  Many of the larger banks are working on streamlining their own short sale process that is advantageous to their bank.  Why on earth would they participate in a program that limited their ability to recuperate funds?  Now, I’m not a business major, but I don’t think banks are in business to lose money.  And at this point in history, they are trying to mitigate their losses.  The $1000 participation bonus just isn’t enough incentive to take bigger losses by not being able to go after the defaulting borrower civilly.  The guidelines state the the lien holders must fully release the borrower from future liability for the debt.  At some point consumers need to held responsible for taking out risky loans.  Houses are one of the few products that people purchase and expect to be able to sell it at a profit.  When we buy a car, we expect to sell it at a loss.  When we buy a tv, we expect to sell it at a loss.  Investments are risky and there are no guarantees.  Again, it just doesn’t make sense.

3.  The banks are all expected to have the same standard process, the same documentation, and the same timeframes.  We might as well all take jobs herding cats.  Banks don’t even understand their own paperwork, much less buearocratic paperwork.  And, what happens to all of the short sales that are currently in the system?  Do we have to start all over? 

4.  One of my favorite guidelines is that REALTORS(R) will be expected to pay the cost of any contractors the banks hire to help facilitate the process.  Well, thank you Treasury Department for telling the banks that they can no longer cut reasonable commissions, but allowing them to charge me to do THEIR job.  Loss mitigation departments are already under staffed so we can safely assume that banks will need to hire contractors to facilitate these deals.  And, Yay!  I get to pay for that.  Well, I’m here to tell you, I WON’T pay for a bank to hire someone else to do the job they should be doing.  I didn’t give out the bad loan, I didn’t default on the mortgage, and I’m not responsible for the economy tanking. 

5.  The guidelines also state that transferring all of the documents through electronic means could be a problem.  They haven’t quite worked this detail out, but I’m sure they will before the program really takes effect in April.  (sarcasm)

6.  One of the biggest problems I have is that banks will be establishing the minimum net they are willing to take on the property BEFORE the property is under contract.  This can cause huge problems.  I recently had a short sale where the bank insisted on a net.  The purchase price had to be $410,000 to meet that net.  The house appraised at $400,000.  The bank demanded the purchaser pay more for the house than what it was worth by bringing $10,000 in cash to the table to make up for the difference.  Isn’t this type of behavior what got us into this mess?  The market bears what the market bears.  I don’t see banks brushing up on market data and conditions for every area that they have loaned in.  They are doing short sales to mitigate loss.  That’s what they will do, regardless of how it effects the consumer. 

7.  One of the funnier guidelines in the document is that properties that can qualify for the HAFA program should have also applied for the HAMP program.  The HAMP program is the loan modification program.  What a successful program.  (sarcasm)  How many loans have been successfully remodified?  How many homes have been saved from loan remodification?  Maybe a handful.  Loan remodification only allows to the banks to adjust their numbers and the borrower to postpone a short sale or foreclosure.  It is not the end all, be all answer to our problems.  It is band-aid. 

These are the points that I see wrong with this document.  I know that NAR and many designation and certifications for REALTORS(R) are touting this document as the glue that will bring the real estate market back together, but I can’t agree with them.  I think this document gives false hope to consumers and REALTORS(R).  I think it is pretty poorly thought out by individuals who aren’t dealing with the consumer side of short sales.  I think the document means well, but all in all, it’s a waste of paper.  I wanted to explain the document so that everyone would start thinking about what changes, if any, this will bring to the real estate market.  Let me know your thoughts.  I’d love to hear them!

In Part 1, I addressed which properties qualify for the proposed program and how the bank handling the short sale will determine if the borrower (seller) is eligible.  This post will deal with the process the banks will be required to go through once a contract is received on a property approved for a Short Sale. 

Imposed Guidelines on Banks for Approving a Short Sale Transaction

1.  Loan servicers must determine, with their investors, the minimum net proceeds that will be acceptable .  They must determine this before the Short Sale is started.  This amount is what the bank wants to walk away from the deal with. 

2.  The loan servicer and investors must also determine the amount of transaction costs they will allow.  This includes paying for buyer closing costs, paying for HOA documents, and the cost to the seller for closing the transaction. 

3.  The servicer must provide the borrower with a Short Sale Agreement.  The Short Sale Agreement outlines the roles of everyone in the transaction and key marketing terms.  Some terms of the Short Sale Agreement include:

• Price
• Proceeds
• Duration of Listing – not to be less than 120 days
• Listing Agent must be regularly doing business in the community the property is located in
• Either the bank approved list price or the acceptable amount the bank is willing to net from the sale
• Closing Cost amount that will be allowed by the bank
• Commission to be paid to REALTORS(R) - not to exceed 6%.  The REALTOR(R) may have to pay the bank contractor hired to facilitate the transaction for the bank out of their commission. 
• Any cancellation or contingency clauses
• That the transaction must be arm’s-length.  The property can also not be resold within 90 days
• The borrower is released from all liability of repayment of the 1st mortgage lien
• Borrower is entitled to a relocation incentive of $1500 – this is deducted from the gross sales proceeds
• Whether a portion of the gross sales proceeds are to be paid to subordinate lien holders in exchange for a release and full satisfaction on those liens
• Any income, tax, and credit consequences of the Short Sale
• Monthly mortgage payments during the short sale process will not exceed 31% of borrower’s gross monthly income
• Clause that if the borrower participates in the program, the bank will not foreclose during the duration of the program
• Any terms of termination

4.  The borrower must submit a request for Short Sale approval within 3 days of ratifying a contract.  The request must include:  contract/ addenda, purchaser’s financial documentation, and status of subordinate liens and or negotiations with subordinate lien holders.

5.  The loan servicer must indicate approval or disapproval of Short Sale within 10 business days.

6.  The loan servicer can not require closing earlier than 45 days from date of sales contract without borrower consent.

If the Short Sale is successful the following financial incentives are granted:

• Borrower – $1500 relocation incentive
• Loan Servicer – $1000 short sale incentive
• Subordinate Lien Holder – up to $1000 for approving to take up to $3000 as payment in full and satisfaction of debt

In Part 3 of this series, I will point out the flaws of this document and it’s implementation, as I see it. 

The Treasury Department released a 43-page document in November 2009 that outlines a proposal for streamlining Short Sales across the banking industry and is supposed to take effect April 5, 2010.  This document is being touted as the next best thing since sliced bread and the answer to all of America’s Short Sale problems.  Not only has the National Association of REALTORS(R) been blowing the horn of victory, REALTORS(R) all over are being trained that this document will be the savior of the real estate market and that the banks are going to start playing nice, and rainbows and kittens will fall from the sky, and we will all reap riches from the bounty of this document.  I hate to be a Debbie-Downer, but when’s the last time our government proposed guidelines that were actually effective when it came to the banking industry.  Ahhhh, that’s right, after the S&L scandals.  Didn’t that take years to recover from?  Well, it will take years to recover from predatory lending and a pretty little 43-page document can not fix 7 years of bad lending decisions. 

So, let’s disect the document so that a layman can understand what it says.  This will be a 3 part blog post.  I’ll be sure to link back to each section at the bottom of each post.  This post will concentrate on which properties qualify for the proposed program and how the bank handling the short sale will determine if the borrower (seller) is eligible for the program.  Part 2 will focus on the process of approving the short sale once a contract is received.  Part 3 will address the problems in implementing this document across the lending and real estate industries.  (Yes, Part 3 is when I deflate all the balloons and tell you that you do in fact look awful in those jeans.  In other words, I will be realistic about the effectiveness of this document and the changes it can create). 

Qualifying Properties

1.  The property requesting the short sale must be a principle residence.

2.  The first lien must have originated on or before January 1, 2009.

3.  The borrower must be delinquent or default is reasonably foreseeable. 

4.  The unpaid balance on the first lien is less than or equal to $729,750. 

5.  The total monthly mortgage payment must be more than 31% of the borrower’s gross monthly income. 

Process of Approving the Borrower (Seller) for a Short Sale

1.  Bank will notify borrower in writing of the HomeAffordable Foreclosure Alternatives (HAFA) option and allow the borrower 14 days to contact the loan servicer to request consideration for the program. 

2.  The loan servicer should perform a financial analysis to determine if a Short Sale is in the best interest of the investor. 

3.  The loan servicer may request updated borrower financial information.  The loan servicer must also obtain a signed Hardship Affidavit and verify the borrower’s financial information prior to approving the borrower for the program.

4.  The loan servicer must assess the current value of the property in accordance with investor guidelines that are applied to all of the investor’s assets.  The borrower can be charged for this assessment if the Short Sale is not completed. 

5.  The property’s title is reviewed to verify all liens on the property and the ability to transfer clear title to a purchaser.  The borrower can be charged for this if the Short Sale is not completed. 

6.  The borrower is served notice of approval or disapproval.  The servicer must communicate in writing to the borrower why the Short Sale can not be offered and provide a toll free phone number to call and discuss the decision. 

If you’ve been reading any of my posts on Short Sales, you should be able to pinpoint some problems with the document already.  Again, I’ll address my issues with the document in Part 3.  Want to read the entire document?  Home Affordable Foreclosure Alternative

Ahhhh… the million dollar question.  It will cost us a million dollars to come close to a precise answer and I could make a million dollars by selling the secret to forcing banks to approve short sales in a timely manner.   But let’s see if I can give you a bit of an answer for this question that is burning in everyone’s mind.  (And causing heart burn, I might add).

So, how long does it take for a bank to approve a short sale?  The first key to answering this question is to find out how many liens are on the property and what type of liens they are.  If there is one mortgage lien on the property, the timeline will be shorter.  If there are 2 mortgage liens on the property, add an additional 1-2 months for the banks to squabble over the money.  If there are 2 mortgage liens and a home equity line, this spells trouble and time.  I’m not saying that short sales that have more than 2 liens on them are impossible.  I’m just saying that they are more complicated and take more time.  I know several REALTORS(R) who have successfully negotiated short sales with 3-5 liens.  It will all depend on the type of lien and who holds the liens.

Which brings us to the next piece of solving this mystery.  The bank that holds the liens on the short sale property will be setting the timeline for approval.  Some banks take longer than others.  Some banks need an act of Congress to make a decision.  No seriously, an act of Congress.  Some are so easy to work with and are so fast you feel like you may be missing something.  The banks that are notorious for taking the longest are:  Wells Fargo, any lien formerly held by Wachovia (now Wells Fargo), Bank of America, and any lien formerly held by Countrywide (now Bank of America).  Banks that take a pretty long time, but eventually get you an answer once you get through the initial short sale approval period are Chase, Aurora, BB&T (BB&T is getting worse at approving short sales), GMAC, and SunTrust.  The quickest short sale approvals come from the small local banks and VHDA.  If Fannie Mae is involved in the short sale approval process then you can tack on a few more weeks to the timeline.  Here’s a key to the timeline, the bigger the bank – the longer it takes. 

So, we’re back to  the original question.  How long does it take to get short sale approval?  The easy answer is – prepare for 3-8 months of waiting for approval followed by 1 month of scrambling to get everything done to get to the closing table.  I know!  That’s a crazy amount of time to wait to close on a house!  If you like the house enough, it’s worth the wait.  Patience is a virtue… not one of my virtues, but a virtue, none the less.

As a short sale listing agent, I get asked a plethora of questions regarding this difficult and frustrating transaction.  One of the most popular questions is the key to success when listing a short sale.  I wish there was an easy answer.  I wish there was one thing I could tell agents and consumers that would help them get through the short sale successfully.  There is no simple answer to this question.  A successful short sale is dependent on several different variables. 

First, short sales are successful when honesty and competence exist.  A short sale seller needs to know exactly where they stand with their bank.  It is very difficult to sell a short sale listing when it is days away from the foreclosure auction block.  The most desirable short sale candidate will be less than 2 months delinquent.  A short sale seller needs to be honest with themselves and with their REALTOR(R) when discussing their situation.  Digging your head in the sand won’t do anyone any good.  The more honest the seller is, the more accurate the information will be that they will be giving the REALTOR(R).  This process can be embarrassing for a seller.  It is important to remember that your REALTOR(R) is here to help you, not judge you.  REALTORS(R) work with so many numbers they will forget all about yours once the transaction is over; sellers need to be candid about their financial situation.  The seller and the REALTOR(R) have the same goal: a successful closing.  Your REALTOR(R) needs to be honest with you when helping price the home.  Pricing too high can be detrimental and can send a property to the auction block.  Under pricing the home may require that the bank negotiate the terms of the contracts they receive.  Some sellers are not good candidates for short sales.  That’s the truth.  More REALTORS(R) need to be honest with sellers when analyzing the seller’s short sale candidacy.  I can’t say it enough, competency is key to a successful short sale.  The competence rests on your REALTORS(R) ability to find a suitable buyer and navigate through the banks rules and regulations.  Real estate agents need to be trained in short sales and constantly be updated on the short sale process.  If your real estate agent isn’t up-to-date on short sale information, the harder it will be to have a successful transaction.  Your REALTOR(R) needs to have an understanding of Virginia law when it comes to foreclosures.  They also need to be able to direct you to good real estate attorneys and tax advisers.  There are consequences for short selling a home.  The REALTOR(R) needs to be competent enough to explain these consequences and help you find out the specifics for your situation.  

The keys that the banks are looking for are pretty simple.  Banks want to mitigate their losses.  They can only mitigate losses if the short sale contracts they are presented with allow the bank to lose less money than taking the property into foreclosure.  Fannie Mae reports that 3 out of 4 short sale transactions do not close.  So, 3 out of 4 contracts that are presented to banks don’t make economic sense to the banks.  Who is responsible for getting the banks acceptable contracts?  Well, the seller and the listing agent.  Sellers and listing agents need to list short sale properties at market value.  Sellers and listing agents should not be ratifying ridiculously low offers.  Ridiculously high offers are dangerous too.  The home must meet bank criteria for loss mitigation and they must appraise for the buyer to receive a loan.  This is difficult water to tread. 

What it all boils down to is that there is no one way to conduct a short sale.  There are no laws on how banks and consumers have to handle this type of transaction.  We have to apply laws for traditional transactions to this very nontraditional transaction.  Bank employees are also not trained on the real estate laws for each state.  In a time where even our foreclosures are being outsourced, you can not rely on the bank employees to really know what they are talking about.  They have scripts and a short leash that may or may not allow them to help you.  We are relying on inadequately trained employees to make huge financial and economic decisions.  The current way that short sales are being negotiated isn’t working.  However, it’s all we have right now.  Being aware of the basics of short sale approval is a great way to map out your short sale transaction.

I never set out to become a short sale listing agent.  You would have to be absolutely crazy to purposely pursue this line of work.  However, my business partner and I have found that we are better than average at getting this type of transaction to the closing table.  However, not every REALTOR(R) is equipped to handle listing a short sale.  It is a difficult transaction to learn because the rules are always changing.  There are no rules to play by.  Each bank has their own agenda and their own process.  You need to be able to play hardball with certain banks and be “Suzy Sunshine REALTOR(R)” with others.  Learning to handle multiple lien holders in a single transaction can be tricky.  After two years of servicing short sale listings, I’ve come up with 8 questions a consumer should ask any REALTOR(R) they are thinking of hiring to list their home as a short sale.

1.  How many short sales have you listed? – All REALTORS(R) need to cut their teeth on their first short sale, but do you want their first short sale listing to be yours?  If your home will be their first short sale listing, be sure that their broker has a system in place that will help the agent navigate the short sale world.  You may also want to ask how many short sale listings the broker has represented and closed successfully. 

2.  How many short sales have you helped buyers purchase? – Understanding both sides of the short sale process goes a long way.  The buying side of a short sale transaction is very stressful.  An agent’s ability to use knowledge from both sides of a short sale transaction can help during negotiations with the bank(s). 

3.  How many of the short sales you represented closed? – It’s easy to list a short sale.  Heck, it’s easy to get a contract on a short sale.  It is much harder to negotiate a short sale with a bank and successfully get it to closing. 

4.  How will the short sale affect my credit score? – This is a tricky question.  I’ve seen some credit scores hit as little as 90 points.  I’ve seen others hit a couple of hundred points.  It will really depend on how the bank will report the short sale to credit agencies and how delinquent you already are on your mortgage payments.  An agent experienced agent will know that this is a case-by-case answer and won’t make any guarantees or promises. 

5.  Besides my credit score going down, what are some other ramifications of a short sale? – Many banks are now trying to mitigate their losses by having the defaulting party sign a promissory note.  Each promissory note is different, there are no standards.  Your agent may be able to help you negotiate your way out of signing a promissory note.  It will depend on your situation.  We’re not quite sure how lenders will look at credit histories with short sales on them.  Some people  may be able to obtain a home mortgage in as little as a year; others will have to wait much longer than that.  There could also be tax penalties for short selling your home.  Your agent should recommend a good real estate attorney to you, as well as an accountant to go over all the pitfalls of short sales.   

6.  Which banks have you worked with before and which ones were you successful at working with?- Ask this question before you tell them which bank(s) hold your lien.  It is always best if they have worked with your lien holder before.  Sometimes they will have special phone numbers and email addresses because of the prior relationship.  At the very least, the agent will be familiar with how the bank handles short sales.  Again, each bank has a different process.  And each bank hates when the REALTOR(R) doesn’t follow their process.  You don’t want an angry bank! 

7.  How long will it take to get short sale approval? – This is always a loaded question.  Each bank works on their own timeline.  That’s right, they don’t care what your contract says the close date will be.  They review your paperwork when they get it.  Traditionally smaller banks have shorter timelines.  However, some larger banks are beginning to streamline their process and their approval times are getting shorter.  Anyone participating in a short sale should expect 4-6 months for approval and be happy if it comes in early.  Some agents and sellers may decide that turning in straw contracts will speed up this process.  Well, if you get caught, you could be guilty of mortgage fraud.  Avoid fraud.  If there is a 2nd lien holder involved, each bank will need at least 3 months to come to a decision. 

8.  What documents do you need from me to start the process? – This will vary with each banking institution.  The first document you will need is authorization your REALTOR(R) to talk to the bank on your behalf.  Even without this letter, the agent should be able  to call your bank and ask what the short sale package should contain.  Some banks require extensive documentation; others want as little paperwork as possible.  Your agent should have a broad idea of the documents you should find and have ready for when an offer is ratified. 

Being a short sale listing agent is never boring.  It triggers migraines, anxiety, and hysterical laughter, but it is never boring.  I found myself discussing an unlawful re-key by a large bank this week with several of said bank’s employees. (A re-key happens to a property when the bank takes possession of a property through foreclosure.  The bank sends a contractor out to re-key the doors, thus preventing the defaulting seller from accessing the property.  The bank is also allows to re-key a property if the property is being used for illegal activity or the property has been abandoned.  None of the scenarios applied to my listing).

It must be said that when you call into almost any bank’s loss mitigation department you are guaranteed to be put on hold for at least 30 minutes and transferred to at least 3 different departments.  This bank is no exception.  I was not entertained by elevator music or bad 80′s love ballads while I was on hold.  Silence always leaves you questioning whether you are actually on hold or the line has been disconnected.  I guess TARP funds don’t cover hold music, only executive bonuses.  (Yes, that was a snarky comment).  Inevitably I got transferred to 4 departments each claiming a different reason for the unlawful re-key.  All of the reasons they give me do not apply in Virginia.  Finally, I am transferred to the Foreclosure Dept.  The End-All-Be-All of loss mitigation departments.   And this is when the phone call got interesting. 

Two minutes into re-explaining my re-keying problemto the foreclosure officer, he informed me that everything the bank’s employees informed me of in my previous conversations was false.  The only person I had talked to in the last 3 months that had any accurate information was him.  He explained this phenomenon by saying that some people in this world make good grades and some people make bad grades.  The amount of information these people are given and the amount of skill these people have depends on their grades.  Everyone else I had talked to had made bad grades.  He made good grades.  I should only go by his answers.  So… I can call into a bank and talk to someone who flunked bank training?  I could talk to someone who hasn’t been trained properly to handle the questions they have been hired to answer?  Banks hire D- students and rely on them to fix the real estate mess?  To continue the analogy, this bank rep saidthat some bank employees are good at subjects like English and other employees are good at subjects like medicine.  He was a “medicine” employee.  I countered by saying that I hadn’t called a writer and asked for him to perform open heart surgery on me.  I called a bank and expected the bank employees who answered the phones to be able to answer simple bank policy questions.  There was silence on the other end of the phone. 

What’s the moral of this tale?  Well, banks hire D- students.  The consumer has to rely on D- employees to get necessary and urgent information to the representatives that make the final decision regarding their short sale.  I might as well strap the short sale documents to my cat and give her a bus ticket and directions to the bank’s headquarters.  Consumers need to hire a REALTOR(R) who is well versed in short sales and the art of dealing with loss mitigation departments.  What have I learned from this phone call?  I will continue to make multiple phone calls to the short sale banks of the houses I have listed.  I will continue to document all of these phone calls and be sure to get the name of the person I have talked to.  I will also continue to verify all information I am given by a bank employee, just in case the bank hires nothing but D- students.